Picking up on my earlier entry about the challenge of getting to the root of the problem when things go wrong, Jon and I had a useful meeting today about QMP. The meeting with our colleagues in the University information service (key stakeholders in the project or is it gatekeepers?), identified a number of actions which we hope will move us past some of the current difficulties (server failure, student tests timing out, user error, loss of confidence in the system). Aside from the technical issues, one suggestion was to set up a user group to give people an opportunity to share problems and to input into their resolution. It would certainly be good to clarify whether the problems identified by users (more stakeholders) are technical issues which need more service support or user issues which need further training (probably a mix of both at the moment).
I also met today with several of our Educational Technologists (Ed Techs) in their regular University wide meeting forum. It was good to hear about their work in the Schools and to share with them the work of the ITEAM project. The Ed Techs and those in similar roles provide invaluable support to Schools and are often the first port of call when EVS or QMP issues arise. Good then to start a dialogue with these stakeholders about the work both we and they are doing.
Also today, we finalised an information sheet with the help of colleagues in the HelpDesk team. The sheet will be used by HelpDesk staff giving technical support to teachers and students using EVS in the classrooms. Moving ownership of EVS support and advice to the HelpDesk staff is critical in establishing a sustainable, centralised support system for EVS users across the institution.
Finally, a communication has gone to all Deans of Schools about the next purchase round for EVS handsets and an EVS Project update email to all the project champions.
All in all then, more stakeholders today than you could shake a stake at (not that I would want to!).